BC Strata’s Concierge Services. Elevating Everyday Living
Resident & Guest Services
Do you want a smooth, convenient, and welcoming living environment? We can guarantee our concierge services will provide just that by managing deliveries, coordinating amenities, assisting with move-ins, and booking trade visits while maintaining order and efficiency. Our personalized service fosters a sense of community, increases value to your property, and helps create a seamless experience for both you and your guests.
Packages
Efficient package delivery and organization are key to a smooth and hassle-free experience, and our concierge team excels at it. With many residents relying on deliveries, our concierge have developed a fast, efficient, and personalized system to handle the overflow of mail and packages. Every package is carefully tracked and stored, ensuring that nothing gets lost or misplaced. No more time spent searching for a lost delivery—our system guarantees that your packages are accounted for and available for pickup whenever you are ready.
Support & Communication
As the first point of contact, we handle daily requests, manage deliveries, and provide a welcoming environment. Our team keeps detailed records of building events, offering valuable support now and in the future. While on duty, our concierge stays in close contact with head office and the strata agent to ensure prompt action when needed. We assist with event planning, address maintenance concerns quickly, and keep residents informed about important updates. With a focus on security, convenience, and exceptional service, we help create a well-managed and stress-free building.
Security & Access Control
Security and access control are essential to maintaining a safe and comfortable living environment. Our concierge team ensures only authorized individuals enter the property through vigilant visitor screening, access management, and monitoring of cameras and alarms. In emergencies, our trained concierge act swiftly, following our comprehensive standards and procedures guide to manage any situation. They serve as the first point of contact, working closely with residents and emergency services to keep the building safe and secure. With a proactive approach to safety, we provide peace of mind, ensuring your building remains secure at all times.
Employee Spotlight – Mehak Aggarwal, Concierge
Q: What is the most rewarding part of your role as a concierge? How does it benefit the residents?
A: I have been working as a concierge for a while now, and each place I’ve worked at holds a
special place in my heart. At Lougheed Heights, I have had the pleasure of meeting some truly
wonderful residents. The brief conversations I share with them often become the highlight of my
day, thanks to the warmth and kindness they show. These interactions create meaningful bonds,
fostering a sense of trust and community. Beyond conversations, I genuinely enjoy assisting
residents with their needs—whether it’s helping with deliveries, providing information, or
ensuring their concerns are addressed promptly. By building these relationships and being a
reliable point of contact, I help instill confidence in the residents, reassuring them that I am here
to support them and enhance their living experience at Lougheed Heights. I’ve also experienced
this sense of community firsthand. Many residents bring their little ones to the front desk,
allowing me to share joyful moments playing with them. These small but meaningful interactions
not only make my job more fulfilling but also reinforce the sense of security and belonging that
comes with having a strong community presence.
Q: Can you share a memorable experience where your quick action made a positive impact on a
resident’s day?
A: One memorable experience that stands out was when a resident got locked out of his unit late on
a Sunday night without his phone or any essentials. He was frustrated, trying to reach a
locksmith, but the wait time was over two hours, and the cost was high. Seeing how stressed he
was, I couldn’t just stand by—I offered to help by lending him some tools to see if we could find
a solution together. After some careful effort, we managed to get the door open.
The look of relief on his face and the way his frustration melted into a grateful smile made my
night. Knowing that a small act of kindness could turn his stressful situation into a moment of
relief reminded me why I love what I do. Moments like this show how meaningful human
connection and a little extra effort can be in making someone’s day better.
Q: How do you handle requests from residents, even during busy or stressful times?
A: At Lougheed Heights, the environment is fast paced, with constant package deliveries, resident
inquiries, and multiple tasks happening simultaneously. To effectively manage this, I believe that
preparation and prioritization are the cornerstones of success. At the start of each shift, I make it
a point to review upcoming bookings, prepare fob access, and ensure inspection sheets for
amenity room checks are ready. This proactive approach allows me to stay ahead of the curve
and handle any unexpected situations without added stress. When juggling daily tasks, I
prioritize based on urgency and the immediate needs of the residents. If a resident requires urgent
assistance, I focus on their needs first, knowing that package logging can always be done later. I
ensure prompt help for residents picking up packages, while managing other deliveries in
between. This adaptability ensures that every task is addressed in a timely manner, even during
the busiest times. Through careful organization and preparation, I approach each challenge with
clarity and purpose. This structured approach enables me to efficiently manage multiple
responsibilities while creating a positive and supportive environment for the residents.
Meet some more of our delightful team members!
Bojana, Compass at Seylynn Village
Henry & Monika, The Amazing Brentwood Two
